Refund and Returns Policy

Overview

All Customers are given 24 hours from the point of receiving their order to inform us about any issues with their purchases. After the 24 hour period has passed we reserve the right to reject any returns or exchanges.

Returns & Exchanges

To be eligible for a return or exchange, your item must qualify as defective or damaged.  Product photos may also be required for some returns and/or exchanges. 

Refunds

REFUNDS are usually NOT issued under any circumstances, however this will be dealt with on a case by case basis.

After placing an order, you may modify your order by emailing us within 24 hours of time of purchase. 

Need help?

Contact us at {customerservice@kingsgatefragrances.com} for questions related to exchanges and returns.

For Urgent matters you can call or text {9542845717}